I have successfully entered my Patron ID and PIN, but if I am still unable to access databases, download full-text or if a window asking for a username and password popped up, what do I do?

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QuestionI have successfully entered my Patron ID and PIN, but if I am still unable to access databases, download full-text or if a window asking for a username and password popped up, what do I do?
Answer
  1. The database that you were unable to access might be one of the few that control access via both IP and password. The usernames and passwords for these databases have been placed on the Library Databases site for you.
  2. Some databases are limited a certain number of users at one time. The Library Databases site will indicate whether you should try later due to exceeding of the limit. Ex: IEEE Xplore (25 users).
  3. The remote symbol found on the searchable database, e-journal and e-book pages indicates that these links are accessible from off-campus. E-journals, e-books and databases without the symbol may not be accessed from off-campus.
  4. NTU library may only purchase full-text articles of a particular e-journal title or year in some databases. Please check the e-joural list for details.

If you need further assistance, please contact the NTU Library Reader Services Department, Tel: 3366-2326, Email: tul@ntu.edu.tw. We will resolve any problems with the service provider as soon as possible.

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